The video below goes through a few pointers for new users of the Platinum plan with respect to the emergency SMS text alert feature.
Please be sure to also read the Help Centre articles to avoid triggering false alerts to your emergency contact and/or depleting your SMS allowance.
Platinum Plan: Setting up SMS Alerts
Platinum Plan: SMS alert hints and tips
It's important that you maintain an active email address with us.
This is so that we can alert you if there is any problem with the you ID service or a service that we rely upon.
Due to this necessity of maintaining this open channel of contact with subscribers to our ID service, we routinely discontinue any subscriber for which we do not hold a valid email address.
This includes email addresses that 'bounce' and unsubscribes.
Although you will receive some marketing emails from us (You ID Me) from time-to-time we will never pass on or sell any of your details to third parties.
At the time of writing (Sept 2016) You ID Me has three different service plans allowing customers to choose from: -
Learn more about the You ID Me service plans and prices.
No. You ID Me is a brand of Ahead Solution UK Ltd. and Ahead Solutions is the only company that supplies emergency and medical ID products that use the You ID Me medical alert service.
You ID Me is the worlds most effective emergency ID system. This is because in the event of an accident or an emergency it does a number of essential things: -
For more information on the features of the service that many thousands of people choose for their medical and emergency ID service start here
Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object.
A tag can be read from up to several feet away and does not need to be within direct line-of-sight of the reader to be tracked.
At You ID Me we use NFC which is a type of RFID tag called a passive RFID tag.
What is NFC?
Near Field Communication (NFC) is a wireless communication technology a bit like WiFi or Bluetooth.
It allows the transfer of data between two devices, such as a mobile phone and NFC tag. Typically, NFC is used to pass data from one device to the other.
So you might use NFC to pass data from an NFC enabled mobile phone to another NFC enabled mobile phone, from a mobile phone to a payment terminal or from an NFC tag to a mobile phone.
At You ID Me we use NFC tags embedded in some of our SMART ID products to provide a link to a secure database where our customers create an emergency ID profile.
The short answer is yes.
Using the unique 12 digit ID code printed on the reverse of the ID card, the You ID Me system works with any connected device: Smartphone, tablet or PC.
Behind the label is an NFC chip / tag.
The instruction printed on the label advises that the ID code can be entered at www.You-ID.me OR that the label may be read with an NFC phone to retrieve the wearers emergency details.
iPhone users must use the ID code method. This is because iPhone users do not have full use of the NFC decoder (its use has been locked down by Apple). All other smartphones may use both methods to retrieve the same info.
Things to bear in mind: -
i) Entering the ID at the You-ID.me website remains the most common method of access.
ii) It is likely not to be your own phone used in the event of an emergency -
So why has Apple locked the NFC on my phone?
iPhone 6 was the first of the iPhones to join the majority of smartphones containing an NFC controller.
However, at the moment, this new iPhone is “locked down” and may only be used by with the Apple Pay mobile payment system. This means that iPhone 6 users are not yet able to take advantage of the massive potential of NFC through apps, tags and communication.
Despite this, in the 72 hours following its launch, a million credit cards had been registered with Apple Pay - an indication of the popularity from Apple's user base.
Apple may open up the “locked down” access and that iPhone will join Android, Blackberry and Windows in scanning tags. When however is anyone’s guess.
As a percentage there are far more Android, Blackberry and Windows users than iPhone users which is reassuring when one considers the likelihood of a Smartphone carrier successfully scanning the wristband.
You ID Me is an Internet based service that works wherever there is an internet connection.
Customers' emergency profiles are held on a secure server.
If the wearer of one of our emergency ID products is in an accident or an emergency anywhere in the world it should be possible to access their emergency ID profile from that country in the same way it would be accesses in the UK.
If a foreigner were to access the emergency ID profile of a You ID Me customer, the information would usually show in the same language as it has been entered at set-up.
Often modern browsers offer the option to translate what is shown into the native language. However this of course cannot be guaranteed as cannot the quality of any such translation.
The You ID Me database uses UTF-8 encoding.
All English characters render perfectly across all devices.
We do not guarantee that foreign accents will render correctly - for example acute, grave or circumflex in French or Eszett (sz) or scharfes S, sharp in german etc.
Customers in non-UK countries should always check that their information renders satisfactorily across all devices after setting up their profile.
We're a small team working extremely hard to ensure that carrying ID is secure, easy and affordable for our customers.