How You ID Me Uses (and Doesn’t Use) Artificial Intelligence

At You ID Me, we know that many people are thinking about how companies use artificial intelligence (AI) and what it means for their personal information. This is especially important when it comes to emergency medical data, where accuracy and reliability can make a real difference.
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This short guide explains exactly how we use AI – and, just as importantly, how we don’t use it.

We Do Not Use AI in Storing or Sharing Your Emergency Information

Your emergency medical profile is created by you, in your own words.
 
When a paramedic or first responder scans your You ID Me product, they see exactly the information you provided, exactly as you entered it.
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We do not use any form of AI to interpret, rewrite, summarise or modify your medical details.
This is a deliberate choice.

• AI can sometimes make mistakes or “hallucinate”, which means it may generate information that isn’t correct.
• In an emergency, even small inaccuracies could be dangerous.
• By avoiding AI in this part of our system, we ensure there is zero margin for AI-generated errors.

This means your emergency information remains accurate, reliable and fully under your control.

Where We Do Use AI​

Although your emergency data is never handled by AI, we use helpful AI tools in two specific, safe areas:
 
1. Speak4Me (Text-to-Speech)
Our Speak4Me feature reads parts of your medical profile aloud for a first responder. To do this, we use Google’s text-to-speech technology.

• It only reads the exact words you have written.
• It does not analyse, change or add to your information.
• It simply converts text to a clear spoken voice.

This can help a responder quickly understand essential details if you’re unable to communicate.

2. Website Chatbot
We also use a learning chatbot on our website.

• It is used only for general customer questions and support.
• It never has access to your emergency profile or personal medical information.
• It cannot change or influence your stored details in any way.

This tool is simply there to help you find answers more quickly when browsing our site.

Our Commitment

We use AI only where it is safe, appropriate and useful — and never where it could interfere with your emergency information.

Your safety and privacy come first, and the data a paramedic or first responder sees will always be:

• exactly what you entered,
• unchanged, and
• free from AI interpretation.

If you have any questions about how we handle your information, we’re always happy to help.