You can reset the password on an active ID product easily by clicking here or by following the article below.

1 - Go to the You ID Me user login page.

2 - Click the Lost your password link.

3 - Which will reveal this screen...

4 - Enter your Username which is your user ID and click "RESET PASSWORD".

5 - A password reset link will be sent to the email registered to the ID number entered

6 - If you have not received a password reset email please check all of the following before contacting customer services: 

1. You have entered the correct ID into the password reset tool
2. You have full access to the email account associated with your You ID Me profile
3. The email may be unavoidably filtered by SPAM / JUNK controls and directed into folders with similar names so please check your folders first 
4. Occasionally Internet Service Providers filter the email altogether so please contact your ISP if you do not see your password reset email

Back to Help Centre