Read how to find your password  If you have not yet activated your ID product here.

You can reset the password on an active ID product easily  by clicking    here   or by following the article below.

Go to the You ID Me user login page.

Click  the Lost your password link...

Which will reveal this screen...

Enter your Username which is your user ID and click "RESET PASSWORD".

A new password will be emailed straightaway  to the email address linked to your ID profile.

Password reset emails are sent 100% of the time providing you enter your ID correctly.

If you have not received a password reset email please check all of the following before contacting customer services: 

1. You have entered the correct ID into the password reset tool
2. You have full access to the  email account associated with your You ID Me profile
3. The email may be unavoidably  filtered by SPAM / JUNK controls and directed into folders with similar names   so please check your folders first 
4. Occasionally Internet Service Providers  filter the email altogether so please contact your ISP if you do not see  your password reset email

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