Your Help Centre. Welcome.

Assistance for all things You ID Me

GETTING STARTED

Unpacking your ID product - Click here
Activate an ID product - Click here
What's my ID - ​Click here
Where's my password - Click here
Update my emergency information - Click here

ACCOUNT LOG IN

Password reset - Click here
Password change - Click here
​Update my emergency information - Click here

USING ALERTS (SMS)

How do alerts work? - Click here
SMS alerts quick start guide for new users - ​Click here
Setting up SMS alerts (with video) - ​Click here
Set up SMS alerts - ​Click here
SMS alerts hints and tips - Click here
Troubleshooting SMS allowance depleted email - Click here​

PLANS & PAYMENT

Do I have to pay for You ID Me? - Click here
​About You ID Me service plans - Click here
Upgrading your You ID Me plan - Click here
Cancelling your plan - Click here
​​Delete my profile - Click here​
​Service plan boost - Click here

TECHNICAL INFORMATION

Service announcements - Click here
You ID Me and iPhone - Click here
What is NFC - ​Click here
What is RFID -  ​Click here

FEATURES, PRODUCTS & SERVICES

Speak4me button: What is it? - Click here
Speak4me FAQs - Click here
Speak4me: How to activate it - Click here
Speak4me: How to deactivate it - Click here
Walkalone personal safety tool - ​Click here
Walkalone set up for first time users - ​Click here
​Get You ID Me free - Click here
​About our service: How it's different - ​Click here
​​How does You ID Me work? - ​Click here
Are You ID Me products available elsewhere? - Click here
​What is secure profile hosting? - Click here

MISCELLANEOUS

How we protect your data? - Click here
You ID Me in different languages - Click here
Going abroad? ​Click here
​Locate ID card sleeve in woven ID bracelets- Click here
​Face mask exemption splash - Click here
Essential child safety guide - ​Click here
Resources for clinics, health centres and employers - Click here
Is You ID Me recommended by professional bodies? - ​Click here
​Link to former FAQ page (marked for deletion) - Click here
​You ID Me testimonials - Click here​
​Medical conditions A-Z - Click here
Videos & how to guides - ​Click here 

CONTACT US

Need more help? - ​Click here

You ID Me. Emergency ID for life.
You ID Me is a subsidiary of Ahead Solutions (UK) Ltd. which is registered in England and Wales, company number 08071482. We are regulated by the Information Commissioner's Office and our registration number ZA171918. You ID Me® is a registered trademark with the Intellectual Property Office. Copyright © 2014-2025 All rights reserved.
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