​Popular questions

 Where's my password?  
Popular article

How do alerts work?
Popular article

Face  mask exemption tool
Popular article

Alerts not working
Popular article

What's my ID?
Popular article

Password reset not working
Popular article

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GETTING STARTED

Unpacking your ID product
Activate  an ID product
​What's my ID?
Where's my password?
Do I have to pay?
Updating emergency information
Locating the ID card holder in my wristband
About You ID Me service plans

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ACTIVATION, SET-UP, LOG IN

​Activating your ID Product
What's my ID number?
Updating emergency information
​Face mask exemption splash
Reset my password
Changing your password
​Text My Contacts (about)
Platinum with Alerts Plan: 

• Setting up SMS Alerts
•  SMS alert hints and tips

Why is it mandatory for me to provide my email address?

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USING SMS

How do alerts work?
​Using SMS - Quick guide for new Platinum with Alerts plan users
​Setting up SMS Alerts (with video)
​Setup SMS Alerts
SMS alert hints and tips
Troubleshooting: SMS allowance depleted email

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VIDEO GUIDES

How to update your emergency ID profile

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TRAVELLING ABROAD

What languages are supported by You ID Me?
​Does You ID Me work abroad in foreign contries?

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TECHNICAL INFORMATION

Service announcements
Will my product work with  an  iPhone

NFC

​What is NFC?
​What is RFID?

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YOU ID ME SERVICE

Get You ID Me FREE for  family and friends
​Coronavirus (COVID-19) Update
​​Face mask exemption splash
​You ID Me Service Status Page
​How does  You ID Me  work?
​Do I have to pay a subscription?
Upgrading my service plan
​Our Emergency Medical ID Service: How's it different?
Can I buy You ID Me products from other companies?
​Secure Profile Hosting - What is it?
Service  plan boost
​Upgrading   / downgrading my plan

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THIS WEBSITE

Link to our former FAQ page - marked for deletion
​Verified  testimonials ​
Leave a review
​Essential guide child ID safety
​​Medical conditions A-Z
​Video guides & how to's - marked for deletion
​​Resources for clinics, health centres, GP surgeries etc.
​Write to us