You ID Me
  • Activate / Update
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About You ID Me
    • Get started
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • You ID Me Free
    • News & Blog
  • Pricing
    • Plans
  • Store
  • Other Products
    • Life Assurance
    • EmployeeSafe
    • Walkalone

Your Help Centre. Welcome.

​Popular questions

Walkalone personal safety tool
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How do alerts work?
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Face  mask exemption tool
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Alerts not working
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What's my ID?
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Password reset not working
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GETTING STARTED

Unpacking your ID product
Activate  an ID product
​
What's my ID?
Where's my password?
Do I have to pay?
Updating emergency information
Locating the ID card holder in my wristband
About You ID Me service plans

ACTIVATION, SET-UP, LOG IN

​Activating your ID Product
What's my ID number?
Updating emergency information
​
Face mask exemption splash
Reset my password
Changing your password
​Text My Contacts (about)
Platinum with Alerts Plan: 
  • Setting up SMS Alerts
  •  SMS alert hints and tips
Why is it mandatory for me to provide my email address?

USING SMS

How do alerts work?
​Using SMS - Quick guide for new Platinum with Alerts plan users
​Setting up SMS Alerts (with video)
​Setup SMS Alerts
SMS alert hints and tips
Troubleshooting: SMS allowance depleted email

VIDEO GUIDES

How to update your emergency ID profile

TRAVELLING ABROAD

What languages are supported by You ID Me?
​
Does You ID Me work abroad in foreign contries?

TECHNICAL INFORMATION

Service announcements
Will my product work with  an  iPhone

NFC

​What is NFC?
​What is RFID?

YOU ID ME SERVICE

Get You ID Me FREE for  family and friends
​​Face mask exemption splash
​You ID Me Service Status Page
​How does  You ID Me  work?
​Do I have to pay a subscription?
Upgrading my service plan
​Our Emergency Medical ID Service: How's it different?
Can I buy You ID Me products from other companies?
​
Secure Profile Hosting - What is it?
Service  plan boost
​Upgrading   / downgrading my plan
​Walkalone Personal Safety Tool -  About
​Walkalone Personal Safety Tool -  Set up

THIS WEBSITE

Link to our former FAQ page - marked for deletion
​
Verified  testimonials ​
Leave a review
​Essential guide child ID safety
​
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​Medical conditions A-Z
​
Video guides & how to's - marked for deletion
​​Resources for clinics, health centres, GP surgeries etc.
​Write to us
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Is You ID Me recommended by  any professional bodies?

You ID Me. Emergency ID for life.

PLAN OPTIONS
Spread the cost by direct debit
Life Assurance Policy with ​Platinum plan free
Free annual emergency ID product

INTERACT WITH US
Help Centre​
​Leave a review
Testimonials Page
Blog
​Our Purpose

Be Fit. Be Safe.
Emergency Medical Alert Service
MORE ON YOU ID ME
Service page
Our store
Verified Testimonials 
You ID Me Terms and Conditions
​Walkalone Terms and Conditiond
Privacy Policy
Cookie Policy
​Legal Notice

FOR 3RD PARTIES
White labelling
Trade Enquiries
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Partner with us
​EmployeeSafe

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You ID Me® is a registered trademark and brand of AheadSolutions (UK) Ltd.
Copyright © 2014-22 AheadSolutions (UK) Ltd. VAT No: 172 6430 15 GB. Company No: 08071482.
All Rights Reserved.
  • Activate / Update
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About You ID Me
    • Get started
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • You ID Me Free
    • News & Blog
  • Pricing
    • Plans
  • Store
  • Other Products
    • Life Assurance
    • EmployeeSafe
    • Walkalone