​Popular questions

 Where's my password?  
Popular article

How do alerts work?
Popular article

Do I have to pay?
Popular article

Alerts not working
Popular article

What's my ID?
Popular article

Password reset not working
Popular article

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GETTING STARTED

Unpacking your ID product
Activate  an ID product
​What's my ID?
Where's my password?
Do I have to pay?
Updating emergency information
Locating the ID card holder in my wristband
About You ID Me service plans

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ACTIVATION, SET-UP, LOG IN

​Activating your ID Product
What's my ID number?
Updating emergency information
Reset my password
Changing your password
​Text My Contacts (about)
Platinum with Alerts Plan: 

• Setting up SMS Alerts
•  SMS alert hints and tips

Why is it mandatory for me to provide my email address?

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USING SMS

How do alerts work?
​Using SMS - Quick guide for new Platinum with Alerts plan users
​Setting up SMS Alerts (with video)
​Setup SMS Alerts
SMS alert hints and tips
Troubleshooting: SMS allowance depleted email

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VIDEO GUIDES

How to update your emergency ID profile

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TRAVELLING ABROAD

What languages are supported by You ID Me?
​Does You ID Me work abroad in foreign contries?

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TECHNICAL INFORMATION

Service announcements
Will my product work with  an  iPhone

NFC

​What is NFC?
​What is RFID?

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YOU ID ME SERVICE

Coronavirus (COVID-19) Update
​You ID Me Service Status Page
​How does  You ID Me  work?
​Do I have to pay a subscription?
Upgrading my service plan
​Our Emergency Medical ID Service: How's it different?
Can I buy You ID Me products from other companies?
​Secure Profile Hosting - What is it?
Service  plan boost
​Upgrading   / downgrading my plan

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THIS WEBSITE

Link to our former FAQ page - marked for deletion
​Verified  testimonials ​
Leave a review
​Essential guide child ID safety
​​Medical conditions A-Z
​Video guides & how to's - marked for deletion
​​Resources for clinics, health centres, GP surgeries etc.
​Write to us