Your Help Centre. Welcome.

Assistance for all things You ID Me

​Popular questions

How to turn on Speak4me
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Walkalone personal safety tool
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How do alerts work?
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Password reset not working
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Alerts are not being received
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What's my ID?
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GETTING STARTED

Unpacking your ID product - Click here
Activate an ID product - Click here
What's my ID - ​Click here
Where's my password - Click here
Update my emergency information - Click here

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ACCOUNT LOG IN

Password reset - Click here
Password change - Click here
​Update my emergency information - Click here

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USING ALERTS (SMS)

How do alerts work? - Click here
SMS alerts quick start guide for new users - ​Click here
Setting up SMS alerts (with video) - ​Click here
Set up SMS alerts - ​Click here
SMS alerts hints and tips - Click here
Troubleshooting SMS allowance depleted email - Click here​

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PLANS & PAYMENT

Do I have to pay for You ID Me? - Click here
​About You ID Me service plans - Click here
Upgrading your You ID Me plan - Click here
Cancelling your plan - Click here
​​Delete my profile - Click here​
​Service plan boost - Click here

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TECHNICAL INFORMATION

Service announcements - Click here
You ID Me and iPhone - Click here
What is NFC - ​Click here
What is RFID -  ​Click here

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FEATURES, PRODUCTS & SERVICES

Speak4me button: What is it? - Click here
Speak4me FAQs - Click here
Speak4me: How to activate it - Click here
Speak4me: How to deactivate it - Click here
Walkalone personal safety tool - ​Click here
Walkalone set up for first time users - ​Click here
​Get You ID Me free - Click here
​About our service: How it's different - ​Click here
​​How does You ID Me work? - ​Click here
Are You ID Me products available elsewhere? - Click here
​What is secure profile hosting? - Click here

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MISCELLANEOUS

You ID Me in different languages - Click here
Going abroad? ​Click here
​Locate ID card sleeve in woven ID bracelets- Click here
​Face mask exemption splash - Click here
Essential child safety guide - ​Click here
Resources for clinics, health centres and employers - Click here
Is You ID Me recommended by professional bodies? - ​Click here
​Link to former FAQ page (marked for deletion) - Click here
​You ID Me testimonials - Click here​
​Medical conditions A-Z - Click here
Videos & how to guides - ​Click here 

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CONTACT US

Need more help? - ​Click here