HELP CENTRE

QUICK START

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Unpacking your ID product
Activating my unique ID 
Updating my emergency information
Locating the ID card holder in my wristband
Troubleshooting

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ACTIVATION, SET-UP, LOG IN

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Activating your unique ID
Updating your emergency medical information
Changing your password
​Text My Contacts (about)
PREMIUM PLAN:   Setting up SMS Alerts
PREMIUM PLAN:   SMS alert hints and tips
Using SMS - A quick guide for new Platinum plan users
Why is it mandatory for me to provide my email address?

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USING SMS

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Setting up SMS Alerts (with video)
​Setup SMS Alerts
SMS alert hints and tips
Troubleshooting: SMS allowance depleted email

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VIDEO GUIDES

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How to update your emergency ID profile

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TRAVELLING ABROAD

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What languages are supported by You ID Me?
​Does You ID Me work abroad in foreign contries?

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TECHNICAL INFORMAION

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Will You ID Me work with  Apple iPhone

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NFC

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​What is NFC?
​What is RFID?

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YOU ID ME SERVICE

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You ID Me Service Status Page
​How does  You ID Me  work?
​Do I have to pay a subscription?
Upgrading my service plan
​Our Emergency Medical ID Service: How's it different?
Can I buy You ID Me products from other companies?
​Secure Profile Hosting - What is it?

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THIS WEBSITE

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Link to our former FAQ Page
​Verified Testimonials ​
​Essential Guide Child ID Safety
​​Medical Conditions A-Z
​​Resources for clinics, health centres, GP surgeries etc.
​Contact us