Frequently asked questions
*** Please note this is an archived FAQ page. For up to date information on You ID Me please visit the You ID Me Help Centre ***
Got a question about any of our products? Ask us and we'll post your question and answer here.
Got a question about any of our products? Ask us and we'll post your question and answer here.
About NFCQ What is NFC?
Near Field Communication (NFC) is a wireless communication technology a bit like WiFi or Bluetooth. It allows the transfer of data between two devices, such as a mobile phone and NFC tag. Typically, NFC is used to pass data from one device to the other. So you might use NFC to pass data from an NFC enabled mobile phone to another NFC enabled mobile phone, from a mobile phone to a payment terminal or from an NFC tag to a mobile phone. Q What is RFID? Radio-Frequency Identification (RFID) is the use of radio waves to read and capture information stored on a tag attached to an object. A tag can be read from up to several feet away and does not need to be within direct line-of-sight of the reader to be tracked. Q How is You-ID.Me different from other medical wristbands? Our wristbands are more effective because they hold your important information in a number of ways eg. in ways that can be read by the human eye (writing) and electronic which can hold far more information than you could write on the small ID card. Using multiple methods is more efficient because it provides a back up in an emergency situation. Q Do You-ID.Me products work abroad? Yes. They work wherever a device can connect to the internet. Q Can I buy a You-ID.Me product from any other company? No. Ahead Solutions is the only company currently supplying this product. Q Can I buy other You-ID.Me devices? Yes. We are in the process of increasing the number of electronic wristbands, wallet cards, necklaces and other identification products Q Are You-ID.Me wristbands waterproof? Some are and some aren't. Most are water and weather resistant. Please check the product page of the item that you are interested in. Q Where are You-ID.Me products manufactured? Our products are sources globally from high quality manufacturers and suppliers Q Do I have to pay a subscription? You do not have to pay anything for your product to work. Once it is purchased it works. If you wish to change the information that is accessed by using the wristband you may do so as a one-off or as a subscription, but which you choose is up to you and of course you are not obliged. Q How long will a the wristband and tags last? Wristbands are high quality and should give years of dutiful service. Of course that depends how often and how ruggedly it is used. The scanning ability of the tags however will last technically years and years. You can scan the tag almost infinitely and it will work. About this websiteQ Can any language be put onto the You-ID.me wristband?
The information is actually not stored on the wristband; it is stored on an unlisted webpage. The wristband simply contains a link to your webpage which is updated only by us at Ahead Solutions (UK) Ltd. Q How do I change the information on my You-ID.me wristband? Once purchased if you wish to change the information that is accessed by using the wristband you may do so as a one-off or as a subscription, which you choose is up to you and of course you are not obliged. Q How do I order for somebody else? Make your order and payment as normal and then give the recipient the information that we send you so that they may tell us what information they would like to be linked to from the wristband etc. Q Can I buy a You-ID.me wristband for somebody else? Yes of course! See above. Q How secure is the information on my You-ID.me wristband? Remember the only information held locally on the wristband is a link to a secure webpage where your information is held and unlisted. Search engines do not have access to this page. For a phone to scan the wristband it needs to be right next to the wristband - remember NFC stands for NEAR Field Communications. So someone the other side of the shopping mall or even within a foot could not scan your details; they would need to hold the phone physically next to the wristband. Q What do I do if I lose my You-ID.me wristband device? You may notify us to remove the information which we will do as a priority. Then if you wish you may reorder. Holidays and travelling abroadGetting Started |
Setting up your deviceQ How do I get started with my NFC Wristband (Medical / Sport / Child Safe)
Set-up is easy. Follow the steps to set up and test your wristband here. Q How do I set up the USB part of the You-ID.me wristband? USB will be available in 2015 and this section will be updated in due course Q Do I need to include my blood group? You may include this information if you wish Q Should I include my NHS number? You may include this information if you wish Q I've registered and have been upgraded for xx days. What happens when I reach the end of my complimentary upgrade period? Stay subscribed to our email service and you will receive email notifications advising you that you are approaching the end of your complimentary upgrade period. You may choose to pay a one-off upgrade fee to remain permanently on the complimentary service level or you may choose to pay nothing and have your service level revert to that supplied as standard with the ID product you have purchased. Q Where can I find my Amazon order number? Click to enlarge the image below to see how to find your Amazon order number 
About You-ID.meQ Can any phone be used to obtain the information held on the wristband?
No. It has to be a smartphone with i) a compatible NFC chip ii) an internet connection. Typically this may be a Smartphone manufactured by large organisations such as Blackberry, google, HTC, LG, Samsung, Sony and using the Android, Windows or BlackBerry operating system. Q How can I be sure someone will have a smartphone that will work? Most people have a Smartphone these days - in fact most phones purchased are smartphones. Many of these phones are now provided with NFC as standard, just like wireless and Bluetooth. Therefore whilst you cannot be 100% certain it will be almost as likely as the number of people that carry a mobile phone! Q Will iPhone work with You-iD.me products? The short answer: Yes, the system works with any device: Smartphone, tablet or PC. Our ID bands include an ID card that slides into a discreet sleeve on the inside of the band. On the reverse of the ID card is a label printed with a unique ID code and instructions for a first attender / paramedic etc. Behind the label is an NFC chip / tag. The instruction printed on the label advises that the ID code can be entered at www.you-id.me OR that the label may be read with an NFC phone to retrieve the wearers emergency details. iPhone users should use the ID code (nfc on the iPhone is locked by Apple). All other phones may use both methods to retrieve the same info. Things to bear in mind: - i) Entering the ID at the You-ID.me website remains the most common method of access. ii) Is is likely not to be your own phone used in the event of an emergency - Why has Apple locked the NFC on my phone? Last year Apple iPhone 6 joined the majority of smartphones by containing an NFC controller. However, at the moment, this new iPhone is “locked down” only to the Apple Pay mobile payment system. This means that iPhone 6 users are not yet able to take advantage of the massive potential of NFC through apps, tags and communication. Despite this, in the 72 hours following its launch, a million credit cards had been registered with Apple Pay - an indication of the popularity from Apple's user base. We believe that Apple will open up the “locked down” access and that iPhone will join Android, Blackberry and Windows in scanning tags. When however is anyone’s guess. As a percentage there are far more Android, Blackberry and Windows users than iPhone users which is reassuring when one considers the likelihood of a Smartphone carrier successfully scanning the wristband. Q Can I pass through airport security wearing my You-ID.me wristband? It may be wise to point out to security that you have an electronic tag on you just so that they are aware. It is completely safe to board an aircraft and fly. Tags do not affect aircraft instruments. Q Will the my wristband affect other medical equipment such as a hearing aid? No. There is no power in the tag and they do not use batteries. Q Can I buy a You-ID.me wristband for somebody else? Yes of course. Remember to include their information on the myinfo page. Q What do I do if I don't have an RFID or NFC enabled device? The written identity card works by eyesight as you would expect. To test the NFC / phone properties however you will need to use an NFC enabled device. Most new smartphones have this. Just switch it on (as you would your data or wireless) and tap the phone to see your information on screen. Q What devices can scan the wristband? Compatible devices with NFC enabled - learn how to enable NFC on your device. Q Where will You-ID.me wristbands work? Anywhere where there is an NFC enabled device such as a compatible Smartphone and an internet connection. The phone needs to be right next to the wristband - remember NFC stands for NEAR Field Communications. So someone the other side of the shopping mall could not scan your details. Q Who can use You-ID.me wristbands? Anyone! Sports people such as runners, cyclists, also children and anyone who might need to give their medical details to a paramedic or emergency services in the event of an emergency. Q How can I test my You-ID.me wristband? To test the NFC / phone properties however you will need to use an NFC enabled device. Most new smartphones have this. Just switch it on (as you would your data or wireless) and tap the phone to see your information on screen. About OrdersQ Can I exchange my You-ID.me wristband for a different size?
Please contact our customer services to discuss any issue in relation to this. Q How do I return an order? Please contact our customer services to discuss any issue in relation to this. Q How do I cancel an order? Please contact our customer services to discuss any issue in relation to this. Q Can I buy a You-ID.me product for someone else? Make your order and payment as normal and then give the recipient the information that we send you so that they may tell us what information they would like to be linked to from the wristband etc. Q Do I have to pay a subscription? You do not have to pay anything for your product to work. Once it is purchased it works. If you wish to change the information that is accessed by using the wristband you may do so as a one-off or as a subscription, but which you choose is up to you and of course you are not obliged. |
