You ID Me
  • Activate / Update
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About You ID Me
    • Get started
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • You ID Me Free
    • News & Blog
  • Pricing
    • Plans
  • Store
  • Other Products
    • Life Assurance
    • EmployeeSafe
    • Walkalone
Women's personal safety app. Alert emergency contacts phone with your location if your in danger, scared or don't feel safe.

Walkalone Set Up

How to set up Walkalone for the first time

By using Walkalone you confirm that you  have read  the Walkalone terms and conditions and  that you have  tested the application to satisfy yourself that it performs as intended with your mobile service provider and its network and the mobile service provider/s and  network/s of your emergency contact/s.
1. Log into your You ID Me dashboard and select My Tools. then  click  / tap the Walkalone toggle button to turn it on.
Walkalone personal emergency alert app - first time set up. Log in to your You ID Me dashboard
Fig. 1: Look for Walkalone in My Tools in your You ID Me dashboard

2.   Enter your  own mobile number  in the field and click Start Walkalone.
Walkalone personal safety alerts app for girls - set up instruction two
Fig. 2: Confirm your mobile number

3.  Switch on the location tool for your  mobile device  if presented with this message. Click the How? button for tips on how to do this; usually in your  device Settings.
Walkalone personal safety app set up instructions - turn on geolocation on your mobile device
Fig. 3: Be sure to enable the location feature of your mobile device

4.   Switch Walkalone  from Standby to Arm by  using the toggle button.   
Arming the Walkalone personal safety tool by using the toggle button.
Fig. 4: Switch from Standby to Arm to have Walkalone ready to send alerts

5.   When  'armed'   your number of remaining alerts  (this month) is display.  In this state Walkalone is ready to send alerts to your emergency contact/s.
Walkalone personal safety tool shows you the number of remaining emergency alerts available to you in the console
Fig. 5: Walkalone armed and ready to send alerts

Testing Walkalone

It is imperative  that you test Walkalone   before using it to satisfy yourself that  it functions correctly with your  service provider and its network and your emergency contacts' service provider/s and their networks.

The wording in Walkalone alerts is  purposefully very alarming so please  always let your emergency contact/s know that you intend to send a test alert before testing.

It's also vital to check with your emergency contact/s that the alert/s was/were received  shortly after being triggered and that the map location matches  your personal  location at the time the alert was sent.
1. Press the 'Send Alert!' button
The following screen will be displayed with a menu below. The menu allows you to:   return to the Walkalone tool, Go to your Dashboard,  View alerts history (see below example) or Logout.
Testing the Walkalone app - sending an alert to your emergency contacts phone
Fig. 6: Success message and menu follows alert being sent
Example of historic emergency alert sent to your contacts from the Walkalone app
Fig. 7: Example of a historic alert sent to one of your contacts from the Walkalone tool showing the contact's number, the message, your location at the time as a Google Map reference and the time and date.

Troubleshooting Walkalone

No emergency contacts linked to your profile
Go  to your profile dashboard . Click Update My Profile then go to Section 2 of the form. Click  the checkbox beneath one or more emergency contscts that states:   Receive SMS alert in the event of an emergency?*
Walkalone app troubleshooting - unable to arm Walkalone
Fig. 8: Troubleshooting - Alerts to emergency contacts not selected in main You ID Me profile

Service Unavailable message
This message indicates that you have no remaining SMS's for the current month. You will need to contact  admin  by opening a trouble ticket.

One or more emergency contacts not receiveing alerts
Walkalone alerts are instant and should generally take  less than a minute to  be received  on your emergency contacts' mobile device.   

There are almost 900  different mobile number prefixes (07305, 07719 etc.) operating in the UK . These are owned and or managed by many different service providers and mobile networks, each having  different rules, processes and protocols on their servers and network gateways.

Check the status of alerts in Walkalone > Dashboard > History to ensure it reads Success. If alerts are being sent (ie displaying a status of Success) but are not  being received  on your emergency contact's device - at all or in a timely manner - it may be that your emergency contacts' mobile service provider has disallowed SMS  alerts with dynamic links (the reference to your location using Google Maps). 

In this case you could try changing your emergency contact/s in your You ID Me profile. 
Example of historic emergency alert sent to your contacts from the Walkalone app
Fig. 9: Check for alert status of Success in Walkalone > History if alerts not being received by your emergency contact/s

You ID Me. Emergency ID for life.

PLAN OPTIONS
Spread the cost by direct debit
Life Assurance Policy with ​Platinum plan free
Free annual emergency ID product

INTERACT WITH US
Help Centre​
​Leave a review
Testimonials Page
Blog
​Our Purpose

Be Fit. Be Safe.
Emergency Medical Alert Service
MORE ON YOU ID ME
Service page
Our store
Verified Testimonials 
You ID Me Terms and Conditions
​Walkalone Terms and Conditiond
Privacy Policy
Cookie Policy
​Legal Notice

FOR 3RD PARTIES
White labelling
Trade Enquiries
​
Partner with us
​EmployeeSafe

SIGN UP FOR OUR SPECIAL OFFERS

Safe unsubscribe - never share guarantee
You ID Me® is a registered trademark and brand of AheadSolutions (UK) Ltd.
Copyright © 2014-22 AheadSolutions (UK) Ltd. VAT No: 172 6430 15 GB. Company No: 08071482.
All Rights Reserved.
  • Activate / Update
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About You ID Me
    • Get started
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • You ID Me Free
    • News & Blog
  • Pricing
    • Plans
  • Store
  • Other Products
    • Life Assurance
    • EmployeeSafe
    • Walkalone