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TROUBLESHOOTING - SMS DEPLETED EMAIL

There are two You ID Me plans that attract an SMS allowance. These are as follows: -

Silver Boosted To Platinum plans have 5 SMS alerts added to profiles upon activation of a valid ID

Platinum plans have 10 SMS alerts per month which are refreshed monthly every 30 days.

If you have received an unexpected email notifying you that your SMS allowance has been depleted please check the following: - 

  1. Log in to you profile from the menu of any page and check if you have any SMS allowance remaining
  2. If you do then please ignore and delete the email. 

Why did I receive the email?
Did you receive the email at midnight on the day you upgraded to Platinum?
If so, then a process that runs at midnight is letting you know that you no longer have any of the five initial SMS alerts from your Silver Boosted To Platinum. You still have any SMS allowance remaining from the 10 allocated as part of your upgrade.

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You ID Me is a subsidiary of Ahead Solutions (UK) Ltd. which is registered in England and Wales, company number 08071482 and is regulated by the Information Commissioner's Office registration number ZA171918.  You ID Me® is a registered trademark with the Intellectual Property Office.  Copyright © 2014-23 All rights reserved.
  • Activate / Update
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About You ID Me
    • Get started
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • You ID Me Free
    • News & Blog
  • Pricing
    • Plans
  • Store
  • Other Products
    • Life Assurance
    • EmployeeSafe
    • Walkalone