Emergency SMS Text Alert Setup

Text My Contacts is an SMS alert service available with You ID Me's Platinum Plan which notifies your contacts the moment that your emergency ID profile has been accessed.

Here's the SUPER IMPORTANT bit! Please note...

​Please remember that SMS Alerts are NOT triggered whilst you are logged into your profile and ARE triggered when you are logged out of your profile.

Why is this so important?

• Browser refreshes - manual or auto - WILL trigger SMS alerts to you emergency contacts!
  
  Many browsers refresh automatically, either when a 'window' or 'tab' is re-selected or when a device is reconnected to a network. 
  
  It is therefore VITAL to close ALL browser tabs on ANY devices that you have used for accessing your profile once you have finished your checks. 
  
  Failure to do this will trigger SMS Alerts to be sent to your emergency contacts the next time the browser/tab/etc. is selected, auto-refreshes or perhaps when the device reconnects to a network.
  
  This 'false negative' may be alarming for your contacts and will deplete your SMS allowance.
  
  

​ALWAYS notify and discuss your intention to activate SMS alerts with your emergency contacts so that: - 

1. They're aware of the service and what it means
2. They know what to do if they receive an alert
   
   We recommend you have a plan in place with emergency contacts so they know exactly what to do.

SMS Alert Setup

1. Log in to your profile using your user ID and password
   
   
2. Scroll down to your first emergency contact.
   If you don't want your first contact to receive SMS alerts go to step 6
   
   
3. Select the correct country code from the drop down menu
   
   
4. Enter your emergency contact's mobile number omitting the first digit (usually a zero) remembering to also remove any other characters such as #, () +00 etc.
   
   
5. Select the SMS check box for the contact if you want the system to alert them 
   
   
6. Scroll to your second emergency contact and repeat steps 3 to 5 for them if you want them to receive SMS alerts 
   
   
7. Check the 'Agree to Terms and Conditions' box
   
   
8. Click Submit
   
   
9. Log out of your profile to activate your text messages