You ID Me
  • Activate / Update
    • Get started
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • EmployeeSafe
    • You ID Me Free
    • News & Blog
  • Plans & pricing
    • Plans
    • Subscribe & save
  • Store
  • Sanitize

Alerts not working?

Alerts  are a feature of our Platinum with Alerts  plan,  so alerts will not be triggered on other plans.  

The exception to this is any boosted period that you  get when you first activate where (currently) we give you 90 days on Platinum with five complimentary alerts. 

If you  find that  alerts are not being received on your emergency contacts' device/s there are a number of things that you can check   to determine the cause.

Here is a checklist that should help to rectify most of the common issues with alerts not being received.

  1. Check your remaining  alert allowance
    The number of alerts will show in a small box when you log in to your ID profile - see  below
check how many alerts I have remaining
2.     Check your emergency contacts are set up correctly in your You ID Me profile. To receive alerts your emergency contacts  must have:  -
  • a mobile number with the first zero and all other preceding characters omitted 
  • The Receive SMS Alert checkbox must be selected
  • The correct country code  should be where the mobile device was purchased and registered; this is not necessarily where the phone is now or you might be travelling to
Check your emergency contacts are selected to receive text alerts
3.    Check your emergency contact numbers are correct. Only you will know this, but it is wise to double check it.

4.     Check you  have removed all   preceding characters from your emergency contacts' numbers
remove all preceding characters form your emergency contacts numbers
5.    Check you are logged out of You ID Me on the device you are testing from . You must be logged out  of your ID profile on  your  device.   If all else fails you may try an incognito window if using Chrome or  deleting cookies, clearing your cache and retrying. 
Log out of You ID Me when you want to test emergency system alerts
6.    Check the correct country code for your emergency contact is selected.  You should select the country code   for the country where the mobile device was purchased and registered.   Even if the device is to be travelling with outside of the country  you need not change the  country code in order for alerts to be received on that device.

7.     
Check that the "Show Vital ID" button has been clicked  when the  'First Responder popup ' appears when testing.  
Picture
8.     Check that the mobile phone on which you want to receive the alert is not registered  in  a currently   restricted or regulated territory.

9.     Check that the handset on which you wish to receive the alert is not in a roaming state. Our supplier  advises: - 
We cannot guarantee delivery to roaming handsets, and we suggest that you do not [set alerts] to the number of a roaming phone. We use a specific delivery route to deliver the SMS to the handset according to the Operator. This same delivery route may not deliver to the operator's roaming partner in the country where the handset is roaming.
​
While it is possible that the message could be delivered, it is also possible that it will not be delivered or that it is delivered multiple times.

Popular questions

 Where's my password?  
Popular article
How do alerts work?
Popular article
Do I have to pay?
Popular article
Leave  a review...
Popular article
What's my ID?
Popular article
Password reset not working
Popular article

Go  to  Help Centre

You ID Me. Emergency ID for life.

SHOP FOR
​Addison's disease gifts | Alzheimer's disease gift page | Asthma gift ideas | Diabetes gift ideas | Dementia gift ideas |  Custom print medical products store page
PLAN OPTIONS
Spread the cost by direct debit
Free annual emergency ID product

INTERACT WITH US
Help Centre​
​Leave a review
Testimonials Page
Blog
​Our Purpose

Be Fit. Be Safe.
Emergency Medical Alert Service
MORE ON YOU ID ME
Service page
Our store
Verified Testimonials 
Terms and conditions
Privacy

FOR 3RD PARTIES
White labelling
Trade Enquiries
​
Partner with us
​EmployeeSafe

SIGN UP FOR OUR SPECIAL OFFERS

Safe unsubscribe - never share guarantee
You-ID.me is a subsidiary of AheadSolutions (UK) Ltd.
Copyright © 2014-20 AheadSolutions (UK) Ltd. VAT No: 172 6430 15 GB. Company No: 08071482.
This website uses cookies. Learn more.
All Rights Reserved.
  • Activate / Update
    • Get started
    • ACTIVATE ID PRODUCT
    • UPDATE MY PROFILE
  • About
    • What is You ID Me?
    • How You ID Me works
    • Why it's safer
    • Emergency alerts
    • EmployeeSafe
    • You ID Me Free
    • News & Blog
  • Plans & pricing
    • Plans
    • Subscribe & save
  • Store
  • Sanitize