The You ID Me Help Centre has been updated to include many new articles covering common issues, questions and answers about using You ID Me.

This should hopefully be welcome as the busiest  time of year approaches!

We've hopefully made the answers to questions clearer   and more concise so you can access  need to know information faster when getting started or when revisiting the system after a while away.

Popular questions now feature dynamically across the top of the Help Centre ... chances are one of these links might help you with your enquiry.

From locating or resetting your password to changing and upgrading service plans, the Help Centre is the home of You ID Me answers.

We've included a password  reminder  request form and made the facility to report  a problem much quicker and easier.

So feel free to have a poke around, and let us know what you think below in the comments.

After more than a few people signed up to our Platinum with Alerts plan without first having purchased an ID product from us we've had a rethink and have decided, why not?

So we're making a few alterations to the You ID Me website which will enable  existing and new customers to benefit from a free one off emergency ID product when they sign up to our Platinum with Alerts paid for by a a yearly  direct debit payment and, they'll also get 33% off their subscription fee.

Subscribers that pay  monthly will also benefit from a  free emergency ID product every year -  so technically they;ll never need to pay for an emergency ID product ever again!

Here are the pages to look at if you are interested in learning more about the offers.

Free  emergency ID product on Platinum with Alerts - by annual direct debit
Free emergency ID product every year on Platinum with Alerts - by low monthly direct debit