The You ID Me database uses UTF-8 encoding.

All English characters render perfectly across all devices.

We do not guarantee that foreign accents will render correctly - for example acute, grave or circumflex in French or Eszett (sz) or scharfes S, sharp in german etc.

Customers in non-UK countries should always check that their information renders satisfactorily across all devices after setting up their profile.

We're pleased to announce a new service plan to You ID Me which brings you great new features. The following services are available as standard on our new Platinum Plan and to customers that have previously upgraded from the standard service.

There's guidance below to help you find out what plan you are on if you're not sure.

A new service which will send SMS text alerts to your selected emergency contacts - as soon as your ID profile is accessed - to notify them that you have a problem.

Text My Contacts provides you with an allowance of ten SMS alerts per month which are automatically triggered whenever someone accesses your emergency ID profile.

A space within your Platinum Plan profile to upload and store up to three legal medical documents...

Use of this feature is of course optional. It allows you to upload legal medical documents such as 'last wishes', Advance Decisions and Advance Statements to a place designed to be accessed in the case of an emergency.

We've increased the number of available service levels to three providing more choice for our customers...

The quick way to find out which service plan you are on is to log into your ID profile where you will see an indicator like the one below at the top of your profile page.

When you registered your unique ID code with us you were placed on the Standard You-ID.me Service Plan.

Customers that registered their unique ID before September 2016 will enjoy continued FREE use of our Gold Plan. You may upgrade to our Platinum Plan to access the new additional SMS Alerts and document storage features.

Customers that have previously upgraded have been automatically migrated to the Platinum Plan in readiness for the new features. If you're a Platinum customer and now want to activate the SMS. Please read this first.

Short video to demonstrate how to change your You ID Me password.

Alerts to your contacts' phone/s in an emergency is available as standard for Platinum with Alerts customers.

Customers on our Platinum with Alerts plan get 10 SMS text messages in their profile which replenish automatically on a monthly basis.   This is (hopefully) sufficient for regular testing  and real-life emergencies.

The service will automatically alert selected emergency contacts by SMS text alert when your You ID Me profile is accessed by anybody; medic, first-responder, helper, member of the public or even by accident!

It's a very useful service to have because it means loved ones are informed immediately if you have a problem where you need help; of course, in such circumstances they want to know as soon as possible.

The inclusion of alerts  means that your ID product converts from being a device that simply informs to being a device that informs AND alerts.

The following hints and tips help you make the most of your monthly SMS allowance: - 

• Set up your SMS alerts correctly to ensure your contact/s receive alerts
  
  
• Consider whether you really need both your emergency contacts to receive alerts
  
  
• Make sure you discuss the feature with your emergency contacts so that they are aware what the service is, what the text message means and what they should do if they receive an alert.
  
  
• Remember to turn off SMS text messages if you intent to test your profile to avoid your emergency contacts receiving an alert that may alarm them unnecessarily
  
  
• It's a good idea to have an action plan in place with your emergency contacts so that they know what to do if they receive an alert 
  
  
• Contact You ID Me customer services if you deplete your  SMS allowance  within any one month period 

This short video above shows you how to set up SMS text alerts to your selected emergency contacts in your You ID Me profile.

1. Log in to your profile using your user ID and password to begin
2. Scroll down to your first emergency contact
3. Select the country code where the mobile phone was purchased  / registered
4. Enter  emergency contact's mobile number omitting the first zero  and remove any other characters such as #, () +00 etc.
5. Select the SMS check box for the contact if you want the system to alert them 
6. Repeat for contact two if you also wish for them to receive an alert
7. Check the 'Agree to Terms and Conditions' box in section 4
8. Click "Submit"
9. Log out of your profile to activate your text messages

REMEMBER!
SMS Alerts are NOT sent whilst you are logged into your profile and    ARE sent when you are logged out of your profile.

• Many browsers refresh automatically whenever a 'window' or 'tab' is re-activated: It is VITAL therefore close    ALL browser tabs on ANY devices used for accessing your profile once you have finished your checks. Failure to do so may cause SMS Alerts to be sent to your emergency contacts the next time the device is connected or the tab loads.
  
  
• ALWAYS notify and discuss your use of this service with your selected emergency contacts so that: - 
  
  i) They are fully aware of the service and what it means
  ii) They know what to do if they receive an alert
• It's a VERY good idea to have a plan in place with emergency contacts

You ID Me now has three service plans to choose from; Silver, Gold and Platinum allowing you to choose the plan with the emergency ID features most suitable to your needs. 

• Silver Plan is free and is also the most limited in functionality
  
  
• Gold Plan provides more vital life-saving information to first-responders.
  ​
  
• Platinum Plan provides even more of your vital life-saving information 
  PLUS... it alerts your contacts (by SMS) if your profile is accessed, notifying them you may be in trouble.

This short demonstration video shows you how to log into You ID Me and make a change to your emergency medical ID profile. 

If your unique ID ends with "id" then you will not be able to log in to the system. This is because the system was updated on 1st Jan 2016.

The video below remains current and takes you through activating your unique ID code from You ID me although our homepage has been simplified and now looks like this: - 

One of the most common questions with Vital ID Wristbands is "Where does my ID card go?"

The short video below shows you how to locate the sleeve inside your wristband.